Terms of Service

These Terms of Service ("Terms") are an agreement between Liouville Labs, Inc., a Delaware corporation ("Liouville Labs", "we", "us") and the organization that uses Biddle ("Customer", "you"). They cover Biddle, the AI chief of staff for product teams, its Slack and GitHub apps, its integrations, and the askbiddle.ai website (together, the "Service").

If you accept these Terms on behalf of an organization, you confirm that you have authority to bind it. If you do not agree, do not use the Service.

1. The Service

Biddle connects to tools your team already uses, such as Slack, GitHub, and Linear, and keeps a record of your team's workstreams, decisions, and open questions, each linked to its source. It sends briefings, notes, and nudges in Slack and answers questions people ask it there.

During early access we set up the Service with you. We may change, add, or remove features as the product develops. If a change materially reduces what the Service does for you, we will tell you in advance where we reasonably can.

2. Early access

The Service is in early access. It is still being built and tested, and it may contain errors, change without notice, or be unavailable at times. Some features may run in a testing mode in which Biddle writes output that is reviewed but not sent.

No fees during early access. The Service is free during early access. We plan to offer paid plans later. We will announce pricing before any charge, and you will see the price and decide whether to continue before you are ever charged. Nothing in these Terms obliges you to buy a paid plan.

3. Accounts and access

• You choose which Slack channels, GitHub repositories, and other tools Biddle can read, and which people get a seat.
• You are responsible for the people in your workspace who use the Service and for keeping your accounts and credentials secure.
• You confirm that you have the rights and permissions needed to connect each tool and to let Biddle process its content, including any notice to or consent from the people whose information is in it that the law requires.
• Tell us promptly at contact@askbiddle.ai if you believe your account or a connection has been compromised.

4. Your data

You own your data. "Customer Data" means the content and information in the tools you connect (messages, pull requests, commits, issues, comments, and the people data attached to them), plus anything you or your team send to Biddle. As between you and us, you own all Customer Data.

Our license to it is limited. You give us a worldwide, non-exclusive license to host, copy, process, and display Customer Data only as needed to provide, secure, and support the Service for you, and as described in our Privacy Policy.

We act as your processor. For Customer Data that is personal information, we process it on your behalf and under your instructions, as a processor (a "service provider" under the CCPA). We do not sell Customer Data, we do not use it for advertising, and we do not combine it with data from other customers except to run the Service. If you need a data processing agreement, contact us.

Output. Briefings, notes, nudges, and answers that Biddle produces for you ("Output") are yours to use. They are generated from your Customer Data and remain subject to these Terms.

Read-only by design. Biddle reads from your tools. Its GitHub App has read-only permissions and never comments on pull requests or writes code. In Slack it posts only in direct messages, in its own #askbiddle channel, and in threads where someone asks it.

5. AI usage

Biddle uses large language models to read Customer Data and write Output.

• We do not train AI models on your data. We do not use Customer Data or Output to train or fine-tune any AI model.
• Model calls go through Anthropic's API under Anthropic's commercial terms. Search embeddings, when enabled, go through Voyage AI with training on your data turned off. Our full list of subprocessors is in the Privacy Policy.
• AI output can be wrong. Biddle links every claim to the pull request, commit, or message behind it so you can check it. You are responsible for reviewing Output before you rely on it for a decision, and for corrections you give Biddle.

6. Acceptable use

You will not, and will not let anyone else:

• use the Service in violation of law or of the terms of the tools you connect;
• connect content you do not have the right to share with us;
• use the Service to process special categories of data it is not built for, such as government ID numbers, payment card data, or health records, unless we agree in writing;
• try to access another customer's data, probe or break the Service's security, or get around its visibility rules;
• reverse engineer the Service, except where the law allows it despite this restriction;
• overload or disrupt the Service, or use automated means to access it other than through its supported interfaces;
• use the Service or its Output to build a competing product, or resell the Service without our written permission;
• use the Service to harass, surveil, or make decisions with legal or similarly significant effects about individuals, such as hiring, firing, or compensation decisions, based on Output alone.

We may suspend access to the Service if we reasonably believe you have broken this section or that suspension is needed to protect the Service, other customers, or the public. We will tell you why and restore access once the issue is resolved, where we reasonably can.

7. Our property

We own the Service, including its software, design, and the Biddle name and logo. These Terms do not give you any rights in them except the right to use the Service under these Terms. If you send us feedback or suggestions, we may use them without obligation to you.

8. Third-party services

The Service works with third-party tools such as Slack, GitHub, Linear, and others you connect. Your use of those tools is governed by your agreements with their providers, and we are not responsible for them. If a provider changes or ends its interface, some features may stop working.

9. Security and retention

We use reasonable technical and organizational measures to protect Customer Data, described in the Privacy Policy. We keep raw events for 90 days and the notes Biddle derives until you remove your organization. Disconnecting a tool deletes what Biddle stored from it, and removing your organization deletes your Customer Data, as described in the Privacy Policy. We will notify you without undue delay if we learn of a security incident affecting your Customer Data.

10. Confidentiality

Each party will protect the other's non-public information it receives in connection with the Service with at least reasonable care, use it only for purposes of these Terms, and not disclose it except to people who need to know it and are bound by similar obligations, or where the law requires. Customer Data is your confidential information.

11. Term and termination

These Terms apply from when you first use the Service until they end.

• You can stop using the Service at any time by asking us to remove your organization, or by uninstalling Biddle's apps and disconnecting your tools.
• We can end your access to the Service, or end early access for everyone, with at least 30 days' notice, or immediately if you materially breach these Terms.
• When your organization is removed, we delete your Customer Data within 30 days, except where the law requires us to keep it. Sections 4 (ownership), 7, 10, 12, 13, 14, and 16 survive termination.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED IN EARLY ACCESS, "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE.

13. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

• NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF IT WAS TOLD THEY WERE POSSIBLE.
• OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AND ONE HUNDRED US DOLLARS (US$100).

These limits do not apply where the law does not allow them, for example to liability for fraud or for death or personal injury caused by negligence.

14. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data you connect without the rights required by Section 3, or from your use of the Service in breach of Section 6.

15. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new date, and for material changes we will notify you by email or in Slack at least 30 days before they take effect. If you keep using the Service after a change takes effect, the updated Terms apply. If you do not agree, you can stop using the Service before then.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in San Francisco County, California have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to that jurisdiction and venue. Before filing a claim, each party will first try to resolve the dispute informally by contacting the other.

Two exceptions apply. Either party may ask any court with jurisdiction for an injunction or other equitable relief to protect its confidential information or intellectual property. And nothing in this section takes away a right or remedy that the law where you are located does not allow to be waived by contract.

17. General

These Terms, together with the Privacy Policy, are the entire agreement between us about the Service. If any provision is unenforceable, the rest stays in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except to a successor of your business; we may assign them to a successor of ours. Neither party is liable for delays caused by events beyond its reasonable control. A Korean translation is available at /ko/terms; it is a convenience translation, and if the two differ, this English version controls.

18. Contact

• Company: Liouville Labs, Inc.
• Address: 455 Market St Ste 1940 PMB 213430, San Francisco, CA 94105, USA
• Email: contact@askbiddle.ai